· Sundry Services:

Besides food and accommodation guest may require the miscellaneous service during their stay in the hotel . sundry service is the extra service is that are provided to the guest . front desk and bell desk play a vital rate in providing and operating this services.


The front office department in a hotel of on provides several services to the guest, which are perform by a number of individual section. The sundry services provided by front office staff to the guest are as bellow:

Mail massage

Telephone

Guest request made by the hall porters

Exchange of foreign currency and safe deposit boxes.

Security

· Registration :

Registration is a process of record to the guest name , address, nationality etc, it is the act of recording necessary information related to the guest maintain a record of hotel guest as it is the source of information to the government or local authority on the movement of people in the country.


registration of room is done on the arrival of the guest in a hotel. it may be done in advance incase of VIP. the registration of the guest name, address etc protect both the hotel owner and the guest from the legal proof .

· Reception:

Reception receive register and allocate room to the guest at the time of there arrivel the important information about the guest like his name, address, nationality, passport no. purpose of stay, direction of stay etc, are record in the registration, the receptionist also manage the room key to the guest. he\she receive massage from the guest and inform to the guest reception maintain a close relationship with bellboy. House keeping , food production etc. reception ship will bellboy to carry guest luggage house keeping department for cleaning of guest room and placing guest amenities to the room and with kitchen or production department to order the food.

· Information:

: It is another important section of front office department . it is located at front desk of the front office department .information section is responsible for providing proper information to the guest about the guest , hotel facility and proper information about the local area , apart form, this information section is also looked after the guest mail and massage.

· Reservation:

The term reservation can be define as an agreement between the customer and service provider for the service use in future. a request for room on accommodation in a hotel by a guest for different period of time through different sources and modes is known as reservation . it is located at backside or behind the front desk where guest can't see or view it where as information ,reception, front office cashier and bell desk , are located in the front desk name of guest address, telephone no, email address, passport no, arrible date , etc are requested at the time of reservation.

· Tourism:

The word tourism was derived form France language "Tourisme". the literal meaning is the practice of traveling it is new concept and it's significant realized recently. tourism is the most recent and significant ,phenomena of the modern time.


tourism is an activity of movement of people from one area to another I search of pleasure, fun , relax, leisure business activities, educational purpose, health reason some go to visit different country and life style.

tourism is and important source of income for many country and provide job to thousand of people not only in hotel and restaurant but also in park, on travel, retailers. sport etc.

· Hospitality :

Hospitality industry is a larges part of travel and tourism industry ., hospitality industry refers to willing and doing something for somebody in the vest way. the literal meaning of hospitality is welcoming behaviors to word the guest. talking special care of the guest and friendly manner.


hospitality industry is delicates to provide quality and quantity to service to the guest. hospitality management and hotel management are too important segment independent and enter related to each other. without hospitality industry it will be very difficult to run hotel industry and tourism industry .

Functional department of hotel:

Human resource department :It is responsible for hiring , firing, promotion of the staff. in addition to this department is responsible for welfare of the staff. human resource department is also responsible for trainee of the hotel.




Account department :I is responsible for all the financial activity of a hotel. such as accounting activities may include cash received, banking activities, operating data and preparations data of financial .



Security department :It is responsible for safely and security of hotel ,guest, visitors, and employ and also responsible for the property of the guest employ and hotel it’s self . it also provide security to the guest room

Meaning of hotel

The word hotel is originaled form the word "HOST" the concept of hotel is originaled in six century BC in the form "INN" .in simple the meaning of hotel is "Home away from home". A hotel or inn may be define as a place that provides amenities, accommodation


accessibility to the guest who pay amount in return, hotel are one of the component of tourism industry the combination of many other component a whole is called the hospitality industry this means hotel is not only components of tourism industry but also component of hospitality.

Various department of hotel

operational department


front office :Front office is a measure department in a hotel which is locateds at the entrance of the hotel , it is responsible for the sale of hotel rooms through a systemetic mathod of reservation. fit is the first department nottice by the guest whenever they enter into the hotel


House keeping :It is one of the department of a hotel that is responsible for the coleaningness, maaintainence and up keep of the hotel . the term house keeping may be define as the permission of clean,comfortable and save environment . house keeping is the dey supporting department that help in earning measure revinue in the hotel out of tottle revinue by the hgotel maore than 50%of the revinue is earn by selling of rooms only.


food and beverage :Food and beverage service department is one of the important job in the hotel. this deparment serve food and beverage to the guest . this department deals with the service of food and beverage to the guest this department is responsible for providing variety and comfortable area as per the desire and order of the guest .


Food production :The kitchen is a place where food is prepare in hotel or restaurant a special room is used for foood prepearation and is known as kitchen . the word kitchen word(cuisine) which mean art of cooking or food preperation in the kitchen, in mordern hotel cuisine refers to the art of cooking and style of service. it id hard of the hotel.

Meaning of hotel

the hotel is define by British law as a place where a bonefied travers cam received food and shelter provided he is in the position to pay for it and is in a fitcondition to be received .