· Reservation:

The term reservation can be define as an agreement between the customer and service provider for the service use in future. a request for room on accommodation in a hotel by a guest for different period of time through different sources and modes is known as reservation . it is located at backside or behind the front desk where guest can't see or view it where as information ,reception, front office cashier and bell desk , are located in the front desk name of guest address, telephone no, email address, passport no, arrible date , etc are requested at the time of reservation.